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Contact Information
Name
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Company
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Primary Email
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Alternate Email
Primary Phone Number
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Alternate Phone Number
Ticket Information
Internal Trouble Ticket (if applicable)
Previous Trouble Ticket # from CCI (if applicable for the same trouble)
Carrier Affected (one trouble ticket per carrier)
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Verizon
Global Crossing
XO
Century Link
Level 3
CCI Colocation
Other
Type of Trouble
*
Circuit down hard (voice or data) - released for immediate testing
Circuit down (voice or data) - released for testing during specific window of time
Circuit bouncing
Reset D Channels
SIP calls failing
Outbound (long distance) calls failing
Inbound (toll free) calls failing
International (termination of ITFS) calls failing
Conference calls failing
Description of Trouble:
Circuit ID(s) affected: (very important if applicable)
Address of installation for circuits affected:
Call Examples: (Originating number, Terminating number, time, time zone) *more than one is most helpful*
Select Date: (when first manifest)
MM slash DD slash YYYY
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